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miravexora

Professional Financial Management

Privacy Policy

miravexora Financial Platform

Last Updated: March 15, 2025

Introduction

miravexora operates as a comprehensive financial platform dedicated to helping Canadians understand and manage their personal finances. We take your privacy seriously and are committed to protecting your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website at miravexora.com or use our financial management services. By using our platform, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

Personal Information

This includes your name, email address, postal address, phone number, and other identifying information you provide when creating an account or contacting us.

Financial Information

Budget data, expense categories, financial goals, and other financial planning information you input into our platform for money management purposes.

Usage Information

Details about how you interact with our platform, including pages visited, features used, time spent on the site, and your navigation patterns.

Device Information

Information about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.

How We Use Your Information

We use the information we collect for several legitimate business purposes that align with providing you excellent financial management services:

Service Delivery

Your personal and financial information helps us provide personalized money management tools, generate insights about your spending patterns, and deliver relevant financial guidance tailored to your situation.

Communication

We use your contact information to send important updates about our services, respond to your inquiries, and provide customer support. We may also send educational content about personal finance topics that align with your interests.

Platform Improvement

Usage data helps us understand how our platform is performing and where we can make improvements. This includes analyzing which features are most helpful and identifying areas where users might need additional support.

Important: We never use your financial information for marketing purposes or share it with third parties for their marketing activities. Your financial data stays within our secure system to provide you with better money management tools.

Information Sharing and Disclosure

We maintain strict controls over your personal information and only share it in specific, limited circumstances:

  • Service Providers: We work with trusted third-party companies that help us operate our platform, such as hosting providers and payment processors. These partners are bound by strict confidentiality agreements.
  • Legal Requirements: We may disclose your information if required by Canadian law or in response to valid legal processes, such as court orders or government investigations.
  • Business Transfers: In the unlikely event that miravexora is acquired or merged with another company, your information would be transferred as part of that transaction, with appropriate privacy protections maintained.
  • Consent: We may share your information with your explicit consent for specific purposes that you approve.

We never sell your personal information to marketers, advertisers, or other third parties. Your financial data remains confidential and is used solely to provide you with our money management services.

Your Privacy Rights

Under Canadian privacy law, you have several important rights regarding your personal information:

  1. Access Right: You can request a copy of the personal information we hold about you, including details about how we've used it and who we've shared it with.
  2. Correction Right: If you believe any of your personal information is inaccurate or incomplete, you can request that we correct or update it.
  3. Deletion Right: You can request that we delete your personal information, subject to certain legal and operational requirements.
  4. Portability Right: You can request that we provide your personal information in a structured, commonly used format so you can transfer it to another service.
  5. Objection Right: You can object to certain uses of your personal information, particularly for marketing purposes.
  6. Restriction Right: You can request that we limit how we use your personal information in certain circumstances.

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Security and Protection

We implement comprehensive security measures to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

Our platform uses industry-standard encryption both in transit and at rest. All data transmission occurs over secure HTTPS connections, and sensitive information is encrypted using advanced cryptographic standards. We regularly update our security protocols to address emerging threats.

Operational Security

Access to your personal information is strictly limited to authorized personnel who need it to provide our services. Our team receives regular security training, and we maintain detailed audit logs of all system access.

Physical Security

Our servers are housed in secure data centers with multiple layers of physical protection, including 24/7 monitoring, biometric access controls, and environmental protections.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

  • Account Information: Retained while your account is active and for up to 7 years after account closure for legal and tax purposes.
  • Financial Data: Maintained for the duration of your account usage and up to 7 years afterward to comply with Canadian financial record-keeping requirements.
  • Communication Records: Customer service interactions are retained for 3 years to improve our services and resolve potential disputes.
  • Usage Analytics: Aggregated, non-identifiable usage data may be retained indefinitely for platform improvement purposes.

When personal information is no longer needed, we securely delete or destroy it using methods that prevent recovery or reconstruction of the data.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform and understand how our services are being used.

Essential Cookies

These are necessary for our website to function properly and cannot be disabled. They include session cookies that keep you logged in and security cookies that protect against unauthorized access.

Analytics Cookies

We use analytics tools to understand how visitors interact with our website, which helps us improve our services. This data is aggregated and does not identify individual users.

You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our platform.

International Data Transfers

Your personal information is primarily stored and processed within Canada. However, some of our service providers may be located in other countries, including the United States.

When we transfer personal information outside of Canada, we ensure appropriate safeguards are in place, including:

  • Contractual protections that require the same level of privacy protection as Canadian law
  • Certification under recognized privacy frameworks
  • Implementation of appropriate technical and organizational measures

Any international transfers are conducted in compliance with PIPEDA and other applicable Canadian privacy laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you by email if the changes are significant
  • Post a notice on our website highlighting the updates
  • For material changes, provide you with 30 days' notice before they take effect

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

miravexora Privacy Officer
168 Garrison Rd #1
Fort Erie, ON L2A 1M4
Canada

Phone: +1 (416) 789-3271
Email: privacy@miravexora.com

We will respond to privacy inquiries within 30 days of receipt.